quietcare

Paying for it

For most families, this is funded.

Aged care at home has its own funding system, and safety technology usually sits inside it. Here's how Support at Home and NDIS actually work, in plain English, so you can find out what applies before you spend anything.

The Support at Home program

Support at Home is the Australian Government's program for aged care delivered in a person's own home. From 1 November 2025 it takes over from Home Care Packages as the main way older Australians are funded to keep living where they are, rather than moving into residential care.

It works from an assessment. Someone comes and talks through how the person is managing day to day, what's getting harder, and what would keep them safely at home. The support that comes out of that is grouped into categories, and the one that matters here is assistive technology: the equipment and home modifications that make staying at home workable.

What happened to Home Care Packages

If you've been reading about Home Care Packages and now see Support at Home everywhere, you haven't missed anything. Support at Home replaces that older system. People already on a package are moved across rather than dropped, and if you're part way through the process, My Aged Care is the place to confirm exactly where you sit.

The practical upshot for families is unchanged: aged care at home is assessed and funded, and equipment that keeps someone safe at home is part of what it covers.

Where monitoring fits

In-home safety technology is generally treated as assistive technology. That's the same category as rails, ramps and personal alarms, and it's a funded category under both Support at Home and NDIS.

What we won't do is tell you it's automatically approved. Funding decisions are made against the assessment and the person's goals, one situation at a time. An occupational therapist's recommendation carries real weight, and so does being able to explain plainly why an ambient sensor suits this person better than something they have to wear. That second part is usually where we help.

If the person is under 65, or on NDIS

NDIS funds assistive technology where it relates to a participant's disability-related needs and goals. The path is much the same: an OT recommends it, a quote is provided, and it's assessed against the plan.

How your plan is managed changes who you're allowed to buy from. Self-managed and plan-managed participants can generally choose any supplier. Agency-managed participants usually need a registered provider, which is worth checking early rather than late.

Getting an answer

The honest order of operations is: get assessed, talk to your OT or plan manager about assistive technology, and get a written quote to put in front of them. We'll prepare that quote and explain in writing what quietcare does and doesn't do, which is usually what an assessor actually needs to see.

If it turns out funding doesn't apply, plenty of families go ahead privately. We'll quote for the home and the situation, and we'll say so up front if we think it's worth chasing funding first.

The honest part. quietcare is provided by Alien IT Solutions. We're not an NDIS registered provider, and most self-managed and plan-managed participants don't need us to be. We don't assess eligibility and we don't decide funding. What we do is help you check what your plan covers, in writing, before you spend a cent.
Ask about funding for your situation or call 02 9707 0999

Where the line is

A safety aid, not a medical alarm.

Funding aside, the limits don't change. No system catches every fall, and we won't tell you one does. Alerts go to your family, not to a 24/7 dispatch centre, unless you arrange that separately. In an emergency, always call 000.

Where this comes from

The primary sources behind the above, so you can check any of it yourself rather than take our word for it:

Questions families ask

Funding, answered plainly.

What is the Support at Home program?

It's the Australian Government program for aged care delivered in someone's own home. From 1 November 2025 it takes over from Home Care Packages as the way older Australians are funded to stay living at home. It starts with an assessment arranged through My Aged Care.

What happened to Home Care Packages?

They're being replaced by Support at Home from 1 November 2025. People already on a package get transitioned across rather than left without support. If you're mid-process, My Aged Care can tell you where you sit.

Does aged care funding cover in-home monitoring?

Safety technology in the home is generally treated as assistive technology, which is a funded category under both Support at Home and NDIS. Whether a particular device is approved for a particular person depends on their assessment, so it's decided case by case rather than guaranteed in advance.

Can NDIS pay for a fall monitoring sensor?

NDIS funds assistive technology where it relates to a participant's disability-related needs and goals. An OT usually recommends it and a quote is provided. Self-managed and plan-managed participants have the most flexibility in who they buy from.

Do you have to be an NDIS registered provider?

We're not one. Most self-managed and plan-managed participants aren't required to use registered providers. Agency-managed participants generally are, so check that before planning around it.

What if there's no funding available?

Plenty of families pay privately. We quote for the specific home and situation, and we'll tell you before you commit if we think funding is worth pursuing first.